Our guarantee

7-Day Guaranteed Shipping

We understand the anticipation and the excitement. That is why we came out with a 7-day shipping to your doorstep. With this in mind, your merchandise will be produced within the shortest period of time, and delivered to your doorstep within 7 working days, all without compromising our high standards of quality.

If your order does not reach you by the stipulated time, we will credit you your shipping fee.

Track the progress of your order by signing into your account.

Terms and Conditions

  • Applicable for all Express Shipping excluding Standard Shipping (Global Mail) services.
  • Not applicable for Free Shipping.
  • The 7-day period will only begin after your project is successfully uploaded to our servers (You will receive an Upload Confirmation email).
  • Working/Business days do not include Saturdays, Sundays and public holidays.
  • Should files uploaded be deemed corrupted, or face any issues, this guarantee will not apply.
  • Late delivery must be communicated to our Customer Support Team within 3 days of the 7-day period.
  • Shipping fee refunded will be in the form of Store Credit based on the total shipping fees paid for that order.
  • Addresses located in non-metro areas are not entitled to this Guarantee.
  • Guarantee does not apply after first attempt of delivery.
  • Guarantee does not apply when late delivery is resulted from events beyond our control, ie. Force Majeure.
  • Guarantee does not apply during the Christmas peak period throughout December.

Free Express Shipping above HK$500

Upon spending HK$500 in a single order, you will qualify for FREE express shipping for that order. Yes, absolutely free!

Track the progress of your order by signing into your account.

Terms and Conditions

  • Amount spent on vouchers are not counted towards qualification (e.g prepaid vouchers, group buy vouchers, bulk order and gift cards).
  • Amount spent on shipping and taxes are not counted towards qualification.
  • Vouchers cannot be combined.
  • Excludes Canvas Prints, Clocks, Framed Prints, Wood Prints and Metal Prints.
  • Applicable for orders up to 15 Kg only.

100% Quality Guarantee

Your photo product undergoes rigorous process of quality control before being shipped. Why do we do that? Because we believe that fond memories deserve the best. Unforgettable adventures with loved ones, your wedding, your kid’s first pictures, these are moments you will never wish to forget.

100% Quality Guarantee is all about your satisfaction. We want you to be HAPPY. Imagine the excitement when one receives their personalized merchandise, made entirely by themselves. This is exactly what we hope you feel when entrusting us with your memories. After all, your happiness is our pride.

For more information, please view our Return Policy.

100,000s FREE Personalization Options

Providing you with full personalization and creative control is the nature of our business. We want consumers to make the best out of their hidden creativity, by using elements meticulously created by our very own designers. From tons of scrapbook items, backgrounds, frames, page styles, to the ready templates made for the ease of your creation.

They will be available for FREE, forever.